Case Study
RGO Productions — Vendor Shipment Tracking System
RGO did not need a chatbot. They needed a workflow that prevented vendor confirmations from disappearing into inboxes and spreadsheets.
The breakdown
Shipment tracking lived across spreadsheets and email threads. The client's pain was not "we need AI." It was missed follow-through, partial receipts, and no shared view of which vendors had confirmed what.
- Confirmations were scattered across inboxes and sheets.
- No single dashboard for status, reminders, or exceptions.
- Manual follow-up created dropped balls and delay risk.
The result
Deployed to a live environment, tested by the client, and stabilized after one iteration. The outcome was full visibility and no more missed confirmations.
What we shipped
- Shipment tracking system with Sheets sync
- Automated vendor confirmation emails with magic-link auth
- Partial receipt handling for item-level confirmation
- Automated reminders for unconfirmed shipments
- Live dashboard with status visibility for the team
Why it worked
- We fixed the workflow, not the "AI idea."
- Every step stayed observable and easy to override.
- The client could test it live and iterate immediately.
- The finished system removed the follow-up bottleneck.